Playtime Casino Kelowna

1300 Water St, Kelowna, BC

Security Shift Manager

Part Time / Full Time

Security Shift Manager

Kelowna, British Columbia (view on map)

Posted 29 days ago

Immediate Start

Job Description

 Job Type: Full-Time


The Gateway to Your Future

In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports. The Security Shift Manager maintains a presence, patrols gaming and guest activity; conducts door duty and crowd control, and escorts guests and employees as required.

You will perform a number of varying duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, controlling and issuing keys, writing reports, maintaining a daily log and conducting investigations. You may also be required to provide first aid and medical attention.


We Provide

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities


Key Responsibilities

  • Demonstrates emergency procedures and protocols.
  • Provides First Aid to guests and employees.
  • Ability to carry up to 25 lbs and use/learn techniques to preserve a safe environment.
  • Ability to stand and/or walk for long periods of time, kneel, run, bend and jump.
  • Supports management to ensure familiarity and application of human resources practices, programs, policies and regulations.
  • Assists in maintaining accurate employee data records and provides direction to employees on the administration of the company benefits plan.
  • Researches and compiles human resources statistics and provides recommendations.
  • Responds to employee and management inquiries.
  • Supports the implementation of Human Resource programs and initiatives in performance management, rewards and recognition, occupational health and safety, career planning and development.
  • Retains a thorough and updated knowledge of company policies, procedures, and regulations for casino operations.


What You Bring

  • A professional and welcoming energy for guests and your team.
  • Are self-motivated and can take initiative in resolving issues.
  • Can assess situations carefully and are sensitive in dealing with people.
  • Are confident with your judgement, can clearly convey your findings in writing.
  • Enjoy working in a fast-paced environment with minimal supervision.
  • Previous Security experience and Security training is a strong asset.
  • Completion of Gaming Security Officer (GSO) training/exam prior to start date. Employer will cover course registration costs.
  • Completion of Serving It Right prior to start date.


Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy. 


Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.


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About Playtime Casino Kelowna

The Kelowna Casino is located in the Grand Okanagan Lakefront Resort and Conference Centre, situated on Okanagan Lake.

The casino has recently undergone an expansion and features over 500 exciting multi-denominational slot machines, table games and a live poker room.

The new Grove Bistro restaurant & lounge is renowned for its outstanding live entertainment and creative events.

The Kelowna Casino offers plenty of fun and excitement for anyone who wants to experience casino entertainment, Gateway Style!