Answer inquiries and provide information to customers
Explain the type and cost of services offered
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Receive and log complaints
Computer and technology knowledge
Internet
MS Outlook
MS Windows
MS Word
Transportation/travel information
Valid driver's licence
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Work under pressure
Repetitive tasks
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Judgement
Dependability
Screening questions
Are you authorized to work in Canada?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you live near the job location?
Employment terms options
Evening
Experience
2 years to less than 3 years
Employment terms options
Flexible hours
Morning
Day
Weekend
Support for persons with disabilities
Participates in a government or community program or initiative that supports persons with disabilities
Support for newcomers and refugees
Participates in a government or community program or initiative that supports newcomers and/or refugees
Support for youths
Participates in a government or community program or initiative that supports youth employment
Support for Veterans
Participates in a government or community program or initiative that supports Veterans
Support for Indigenous people
Participates in a government or community program or initiative that supports Indigenous people
Support for mature workers
Applies hiring policies that discourage age discrimination
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
