Posted 4 days ago
Director of Service & Guest Relations
Executive Table Group (ETG)
Vancouver, BC
Restaurant: Hydra Estiatorio
https://www.executivetablegroup.com/
Restaurant Portfolio
Alouette Bistro | Free Bird Table & Bar Squamish & Richmond | Hydra Estiatorio | Parker Rooftop | Seaside Provisions | Trattoria Di Como | AJ’s Brooklyn Pizza Tsawwassen
About Executive Table Group
Executive Table Group (ETG) is a Vancouver based restaurant group and a subsidiary of Executive Hotels & Resorts and Executive Group - a privately held real estate development and management company with more than 40 years of history in British Columbia.
ETG operates a portfolio of award winning restaurant concepts known for elevated cuisine, thoughtful design, and exceptional guest experience. Each brand is distinct, yet united by a shared commitment to hospitality, quality, and service excellence.
We are currently looking for a Director of Service & Guest Relations to lead and elevate the front of house experience at our flagship restaurant. We are seeking a highly polished hospitality leader who thrives on the floor, builds lasting guest relationships, and sets the gold standard for service. This is a senior, guest-facing leadership role for someone who wants to be the visible face of the dining room and drive a culture of refined, memorable hospitality.
The Role
We are currently seeking a Director of Service & Guest Relations to lead and elevate the front of house experience at our flagship restaurant, Hydra Estiatorio. This highly visible leadership role is responsible for overseeing day to day dining room operations while setting the gold standard for service, guest engagement and brand consistency.
We are looking for a highly polished hospitality leader who thrives on the floor, builds lasting guest relationships, and drives a culture of refined, memorable hospitality. With a strong on site presence including regular evenings, this role serves as the visible face of the dining room, championing service excellence, people leadership, and an exceptional guest experience at every touchpoint.
This role reports directly to the General Manager and Director of Operations
Key Responsibilities
Guest Experience Leadership
Serve as the primary floor leader and guest ambassador during service
Create exceptional, personalized guest experiences
Build relationships with VIPs, regulars, and key partners
Lead guest recovery and service resolution with professionalism
Set the tone for hospitality, energy, and service presence
Service & Floor Operations
Lead and direct front-of-house service standards
Oversee service flow, pacing, and dining room execution
Run impactful pre-shift meetings and service briefings
Ensure consistency in sequence of service and presentation
Partner closely with culinary and bar leadership
Training & Standards
Develop and maintain FOH service SOPs
Train and coach staff on hospitality, product knowledge, and upselling
Mentor supervisors and senior servers
Drive continuous improvement in elevated service quality
Team & Business Support
Support FOH hiring and talent development
Assist with reservations strategy and VIP planning
Monitor guest feedback and online reputation
Align service delivery with brand standards and ownership vision
What We’re Looking For
5+ years leadership experience in upscale or fine dining
Strong Maître D’, Service Director, or Senior FOH background
Exceptional guest engagement and communication skills
Confident, composed, and highly professional floor presence
Proven ability to lead teams during high-volume service
Detail oriented with strong service standards knowledge
Natural relationship builder with guests and staff
Passion for hospitality and experience-driven dining
Why Join Executive Table Group
Senior leadership role in a flagship restaurant
High visibility, guest facing position
Competitive salary (based on experience)
Growth opportunity within a premium hospitality group
Collaborative leadership environment
Strong support from ownership and executive team
Benefits
Ideal For Someone Who…
Loves being in the business not managing from a distance
Thrives in high standard, service driven environments
Enjoys mentoring leaders and building strong teams
Cares deeply about hospitality, brand integrity, and guest experience
Wants to make a meaningful impact across a growing portfolio
Compensation Range $110,000 - $120,000
Restaurant Portfolio
Alouette Bistro | Free Bird Table & Bar Squamish & Richmond | Hydra Estiatorio | Parker Rooftop | Seaside Provisions | Trattoria Di Como | AJ’s Brooklyn Pizza Tsawwassen
About Executive Table Group
Executive Table Group (ETG) is a Vancouver based restaurant group and a subsidiary of Executive Hotels & Resorts and Executive Group - a privately held real estate development and management company with more than 40 years of history in British Columbia.
ETG operates a portfolio of award winning restaurant concepts known for elevated cuisine, thoughtful design, and exceptional guest experience. Each brand is distinct, yet united by a shared commitment to hospitality, quality, and service excellence.
Restaurant Portfolio
Alouette Bistro | Free Bird Table & Bar Squamish & Richmond | Hydra Estiatorio | Parker Rooftop | Seaside Provisions | Trattoria Di Como | AJ’s Brooklyn Pizza Tsawwassen
About Executive Table Group
Executive Table Group (ETG) is a Vancouver based restaurant group and a subsidiary of Executive Hotels & Resorts and Executive Group - a privately held real estate development and management company with more than 40 years of history in British Columbia.
ETG operates a portfolio of award winning restaurant concepts known for elevated cuisine, thoughtful design, and exceptional guest experience. Each brand is distinct, yet united by a shared commitment to hospitality, quality, and service excellence.
