Posted 3 hours ago
Floor Manager – Blacksmith Bakery (Langley Airport Location)
5385 216 St #115, Langley Twp, BC V2Y 2N3
Blacksmith Bakery is seeking an energetic, motivated, and hospitality-driven Floor Manager to lead our team at the Langley Airport location. The ideal candidate is an experienced leader who thrives in a fast-paced environment, maintains exceptional standards, and inspires their team to deliver outstanding guest experiences every day. This is an on-site, hands-on position, and the successful candidate will actively lead shifts on the floor to ensure smooth café operations.
About the Role:
As Floor Manager, you will oversee daily operations during your shifts, uphold Blacksmith Bakery’s service and product standards, and ensure the café runs efficiently. You will lead and train staff, manage scheduling and inventory, and support the Front of House and Pastry teams. This is a highly interactive role that requires a strong communicator and proactive problem-solver who takes pride in cleanliness, organization, and team accountability.
Key Responsibilities
Operational Excellence:
-Ensure all opening, closing, cleaning, and supervisor routines are completed to Blacksmith Bakery standards.
-Conduct daily Bake-Off routine according to company procedures and communicate any product or quality issues to the Pastry Department Head Chef’s.
-Maintain pristine and well-stocked showcases at all times.
-Continuously monitor the café floor to ensure tables are cleaned, bussed, and reset promptly; maintain cleanliness across all guest areas.
Team Leadership & Training:
-Lead, motivate, and support Front of House staff to uphold the highest standards of service and hospitality.
-Delegate tasks effectively and keep the team focused during both peak and slow periods.
-Train new team members and provide ongoing coaching for staff and Shift Captains; ensure all new hires are signed off by the Store Manager once training is complete.
-Conduct performance reviews and disciplinary actions in conjunction with the General Manager.
Guest Experience:
-Ensure every guest is greeted and served according to Blacksmith Bakery service standards.
-Resolve customer concerns promptly and professionally, escalating to the General Manager as needed.
Administrative Responsibilities:
-Manage staff schedules, approve shift swaps, and handle sick calls while preventing overtime triggers.
-Complete opening and closing cash routines (Manager/Assistant Manager/Shift Captain only).
-Communicate professionally across all channels (email, WhatsApp, internal communications) and follow up with Store Manager, GM, or Ownership as issues arise.
Inventory & Vendor Coordination:
-Handle Front of House ordering to ensure sufficient stock levels throughout the week.
-Coordinate with Culinary and Pastry teams regarding cutlery, paper goods, cleaning supplies, and other café needs.
Required Skills & Characteristics:
-Strong leadership, communication, and customer service skills.
-Ability to work well under pressure in a fast-paced café environment.
-Highly organized, detail-oriented, and capable of multitasking.
-Positive, energetic, and team-oriented attitude.
-Ability to adapt quickly and handle challenging situations with professionalism.
-Reliable, self-motivated, and committed to maintaining high standards.
-Comfortable performing tasks such as cleaning, garbage handling, stocking, and equipment upkeep.
Physical Requirements:
-Able to lift and carry up to 50 lbs safely.
-Able to stand for extended periods and work around heat-producing equipment.
-Must be available for early mornings, weekends, holidays, and occasional long days.
Blacksmith Bakery is an artisan bakeshop café founded by Stephan Schigas and Bernice Farah in 2014.
Our flagship Café is built on the original site of Reid’s Blacksmith Shop, circa 1910 in Fort Langley BC. Today we have 4 Blacksmith Bakery locations in the Lower Mainland. Our second location, an express café, was opened at the Langley YNJ airport terminal building in the summer of 2020. In September 2022 we launched our third location, an express counter at our production facility in Maple Ridge. One month later we opened our fourth location, a bakeshop café bistro with licensed patio at Latimer Heights in Langley.
At Blacksmith we create real food using traditional artisanal methods, baked fresh daily on-site, in kitchens staffed by trained pastry professionals. Our hand forged viennoiserie, patisserie, cakes, eclairs, tarts, cookies, savories, thin-crust pizzas, gourmet bistro fare and casual comfort food draw customers from all over the Metro Vancouver region every day. At Blacksmith it’s not just about the food. We are very serious about coffee! Our baristas provide delicious, well-crafted coffee drinks created with our own Anvil espresso blend, roasted locally in East Vancouver by Agro Coffee Roasters.
Follow us on Instagram @blacksmithbakery or visit us online to learn more!
Blacksmith Bakery is an artisan bakeshop café founded by Stephan Schigas and Bernice Farah in 2014.
Our flagship Café is built on the original site of Reid’s Blacksmith Shop, circa 1910 in Fort Langley BC. Today we have 4 Blacksmith Bakery locations in the Lower Mainland. Our second location, an express café, was opened at the Langley YNJ airport terminal building in the summer of 2020. In September 2022 we launched our third location, an express counter at our production facility in Maple Ridge. One month later we opened our fourth location, a bakeshop café bistro with licensed patio at Latimer Heights in Langley.
At Blacksmith we create real food using traditional artisanal methods, baked fresh daily on-site, in kitchens staffed by trained pastry professionals. Our hand forged viennoiserie, patisserie, cakes, eclairs, tarts, cookies, savories, thin-crust pizzas, gourmet bistro fare and casual comfort food draw customers from all over the Metro Vancouver region every day. At Blacksmith it’s not just about the food. We are very serious about coffee! Our baristas provide delicious, well-crafted coffee drinks created with our own Anvil espresso blend, roasted locally in East Vancouver by Agro Coffee Roasters.
Follow us on Instagram @blacksmithbakery or visit us online to learn more!
