SureStay Plus Hotel By Best Western

Lethbridge, AB

SureStay Plus Hotel By Best Western

Lethbridge, AB

front desk agent

Lethbridge, AB (view on map)

Posted 6 days ago

Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 3 to 24 hours per week
• Education: No degree, certificate or diploma
• Experience: Experience an asset
Work setting
• Hospitality industry
• Urban area
• Hotel, motel, resort
Tasks
• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
Computer and technology knowledge
• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet
Transportation/travel information
• Own transportation
• Public transportation is available
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness
Employment terms options
• Early morning
• Evening
• Shift
• Morning
• Night
Employment terms options
• Day
• Weekend