Marystown Hotel & Convention Centre

Marystown, NL

Marystown Hotel & Convention Centre

Marystown, NL

clerk, front desk - hotel

Marystown, NL (view on map)

Posted 17 hours ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: Will train
• or equivalent experience

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Financial benefits

• As per collective agreement
• Group insurance benefits
• Life insurance
• Night shift premium

Other benefits

• Free parking available
• Learning/training paid by employer
• Parking available
• Work Term: Permanent
• Work Language: English
• Hours: 20 to 40 hours per week