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Front Desk Clerk

Sheraton Gateway Hotel in Toronto International Airport


Full-time

Front Desk Clerk

Mississauga, Ontario (view on map)

Posted 14 days ago

Posting Date Jan 05, 2020
Job Number 20001575
Job Category Rooms and Guest Services Operations
Location Sheraton Gateway Hotel in Toronto International Airport, 3111 Convair Drive, Mississauga, Ontario, Canada VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary
 
     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Sheraton Gateway Hotel in Toronto International Airport takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Apply Now

Date Available: January 5th, 2020

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Beverly Marinucci

Contact Position: Manager

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About Sheraton Gateway Hotel in Toronto International Airport

Located inside the Toronto Pearson International Airport, the Sheraton Gateway Hotel makes traveling a breeze with direct access to Terminal 3 and downtown via the UP Express. Popular attractions are located close by allowing you to maximize your time and enrich your stay in Toronto. Our pet-friendly hotel offers an indoor heated pool, 24 hour gym, full business centre and car rentals. Each guest room features double-paned windows and signature bedding so you can relax uninterrupted. If you're looking for an elevated experience, upgrade to our Club level rooms to enjoy complimentary breakfast, snacks, and Wi-Fi. Enjoy internationally inspired cuisine at our hotel's signature restaurant, The Grill, or refuel with a drink at The Bar. Host a thoughtful wedding or business meeting in one of our refined event spaces. Our expert event staff with help ensure an effortless affair from custom menus to blocked room reservations. The Sheraton Gateway Hotel transforms your basic trip into an enlightened experience.


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