Falls Avenue Resort Niagara Falls

Niagara Falls, ON

Falls Avenue Resort Niagara Falls

Niagara Falls, ON

guest service agent

Niagara Falls, ON (view on map)

Posted 1 day ago

Job Description

• Education:
• Expérience:

Education

• Other trades certificate or diploma
• or equivalent experience

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls

Computer and technology knowledge

• Multi-line switchboard
• Spreadsheet
• Internet

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you currently legally able to work in Canada?

Experience

• 2 years to less than 3 years
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 1 to 40 hours per week