College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Business administration, management and operations, other
Work setting
Private sector
Business
Sports federation or organization
Sport and recreation club
Tasks
Supervise staff
Train staff
Act as spokesperson for an organization
Advise clients on advertising or sales promotion strategies
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Receive payments
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Supervise office and volunteer staff
Professionalism in customer service
Supervisory Experience
Supervision
3-4 people
Computer and technology knowledge
MS Excel
MS Outlook
MS Windows
MS Word
MS PowerPoint
MS Office
Lightspeed
Security and safety
Criminal record check
Vulnerable sector check
Transportation/travel information
Own transportation
Own vehicle
Valid driver's licence
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Repetitive tasks
Standing for extended periods
Walking
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner
Screening questions
Are you available to start on the date listed in the job posting?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you meet the language requirements listed in the job posting for the position (English or French)?
