Posted 1 month ago
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
We are currently looking for an Assistant Vice-President for our Auto Claims team reporting to the VP of National Auto Claims. This role is a key contributor in the Claims organization, building networks and relationships across multiple lines of business, and across enterprise-wide initiatives.
You will ensure that our customers receive the best customer experience in their time of need. In order to do so, you will take the lead to find opportunities to improve the customer journey, the claims handling experience, processes, and financial outcomes for our business.
In this role, you will need strong oral and written communications to effectively lead the day to day operations, performance, risk and governance of the Auto Claims in Ontario. The role is responsible for managing services that directly impact Aviva Canada’s customers and brokers and therefore its brand and market reputation.
The role is responsible for leading and managing people through our Aviva Values – delivering on our employee promise of recognizing, developing and engaging our people.
Come join our team!
The use of data to understand how your people and the business unit are performing and initiate improvement activity through to execution.
Working side-by-side with your team to understand your people’s capability, your unit’s performance, and the system in which you operate
Making decisions using data, observe the environment to identify performance blockers/barriers. Use the data, insight and expertise of the frontline staff to figure out how we improve our overall performance and results.
Ensuring the Quality Assurance program is in place and fit for purpose and thar the outcomes are used to identify performance management needs, training needs, and to ensure that the overall governance within the operation is effective.
Fully understand the operational risks, meet compliance obligations, and measure how the team meets those requirements
Leading and overseeing financials focusing on indemnity reserves and spend for National Auto
Support planning and lead implementation of enterprise and National Claims initiatives, ensuring delivery of line of business requirements
Use systems and technology to enable streamlined process and improve efficiency and productivity
Be accountable for significant partner management
Provide input to the VP of Auto in support of future strategic direction and change, including input into annual business planning and priority setting
Monitor team capacity, workload and work assignment; find opportunities to partner with other lines of business for shared staffing deployment as appropriate
Continue to develop engaged, talented colleagues that are prepared to grow and stretch themselves into a variety of roles within Aviva
Provide support and direction to the Claims Learning and Development Team, People Function with respect to recruitment and capability of our people
You have a post-secondary degree and a professional Insurance qualification, such as the CIP/FCIP
You have previous working experience in Auto Physical Damage, with about 7-10 years of experience in technical file handling, and are familiar with different lines of business and insurance products
You have significant leadership experience in an Operational, Claims or Call Centre environment, with 5 to 7 years of that experience being at a senior level
Propensity for execution and passion for continuous improvement. You have developed and implemented efficient process enhancements and lead people through change
Shown performance management and career development of others
Business management ability with experience translating strategy into sound technical and business processes
Shown ability to get results through collaborative, outcomes-focused relationships with multiple internal and external partners
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Exceptional Career Development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year
Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
Corporate wellness programs to support our employees’ physical and mental health
Hybrid flexible work model
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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