Delta Hotels by Marriott Ottawa City Centre

101 Lyon St N, Ottawa, ON

Guest Services Agent (AM/PM/Overnights)

Part Time / Full Time

Guest Services Agent (AM/PM/Overnights)

Ottawa, Ontario (view on map)

Posted 1 month ago

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Immediate Start

Job Description

Posting Date Dec 03, 2021
Job Number 21142155
Job Category Rooms & Guest Services Operations
Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP
Brand Delta Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.


JOB SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

 

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


Requirements:

  • Work Permit
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About Delta Hotels by Marriott Ottawa City Centre


Enjoy a luxurious stay within walking distance of many city center attractions at Delta Hotels by Marriott Ottawa City Centre. Ideally located in downtown Ottawa, Ontario, our modern, stylish hotel offers sleek, spacious hotel rooms and suites featuring pillowtop bedding, floor-to-ceiling windows and scenic city views. Enjoy complimentary Wi-Fi throughout our hotel. Dine on delicious, locally sourced fare at LIFT Resto Lounge, our signature hotel restaurant. Maintain your fitness routine in our state-of-the-art gym, relax on our rooftop terrace or take a dip in our indoor, oversized saltwater pool. Those who are in downtown Ottawa, Ontario to host a meeting or social occasion will appreciate our complimentary business center and flexible event venues that can accommodate up to 1,100 guests. Explore Ottawa city centre with ease - Shaw Convention Centre, the ByWard Market District, Rideau Canal and Parliament Hill are moments away. We can't wait for you to visit us at our hotel in downtown Ottawa, Ontario.