Heart & Crown

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Ottawa, Ontario, ON

Heart & Crown

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

Be the first to review!

Ottawa, Ontario, ON

Assistant General Manager

Ottawa, ON (view on map)

Posted 22 days ago

Job Description

Are you a passionate hospitality leader who thrives in fast-paced environments and knows how to inspire a team? Heart & Crown Irish Pubs, Aulde Dubliner, and Pour House are looking for an experienced Assistant General Manager to help lead day-to-day operations while building an exceptional guest and employee experience.

This role is ideal for someone who combines operational excellence with genuine leadership—someone who can motivate teams, maintain high standards, and create the kind of atmosphere that keeps guests coming back.

What You’ll Do

• Lead, coach, and motivate both front-of-house and back-of-house teams
• Foster a positive, respectful, and high-performing workplace culture
• Recruit, onboard, train, and develop team members while providing ongoing feedback
• Oversee scheduling, labour management, inventory, and cash controls with accuracy and efficiency
• Partner with marketing teams on events, promotions, and community initiatives
• Work closely with the operations team to uphold company standards and drive results
• Resolve operational challenges with practical, guest-focused solutions

What We Offer

• Competitive compensation package valued at approximately $72,000 + per year including gratuities
• Comprehensive health, dental, vision, and life insurance benefits
• Paid vacation and support for healthy work-life balance
• Complimentary meals on and off shift
• Professional development and leadership coaching through Insight Hospitality
• Staff events, team outings, and a supportive company culture
• Career growth opportunities within a respected, family-owned hospitality group

What We’re Looking For

• Previous leadership experience in hospitality management (required)
• Strong communication, organizational, and problem-solving skills
• Ability to thrive in a high-volume, fast-paced setting
• A hands-on leadership style with a passion for hospitality and guest service
• Commitment to creating an inclusive, positive, and accountable work environment

If you’re ready to grow your leadership career in a lively, community-focused pub environment, we’d love to hear from you.

Apply today and become part of the Heart & Crown tradition.