Real Time Networks

Port Coquitlam, BC

Real Time Networks

Port Coquitlam, BC

user support technician

Port Coquitlam, BC (view on map)

Posted 12 days ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week
• Education:
• Expérience:

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Information technology
• Computer systems networking and telecommunications
• Computer and information sciences and support services, other
• Electrical/electronics maintenance and repair technology, other
• Customer service support/call centre/teleservice operation
• or equivalent experience

Work setting

• Help desk

Tasks

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide customer service
• Manage incidents

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• MS Windows
• SharePoint
• Spreadsheet

Parts specialization

• Hardware

Area of specialization

• Technical support

Security and safety

• Criminal record check

Transportation/travel information

• Willing to travel
• Valid driver's licence
• Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Ability to distinguish between colours
• Combination of sitting, standing, walking

Own tools/equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
• What is the highest level of study you have completed?
• What is your current field of study?

Experience

• 5 years or more

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Life insurance

Long term benefits

• Maternity and parental benefits

Other benefits

• Free parking available
• Other benefits
• Paid time off (volunteering or personal days)
• Parking available
• Travel insurance
• Wellness program