Real Time Networks

Port Coquitlam, BC

Real Time Networks

Port Coquitlam, BC

user support technician

Port Coquitlam, BC (view on map)

Posted 10 hours ago

Job Description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• Information technology
• Electrical/electronics drafting and electrical/electronics CAD/CADD
• Customer service support/call centre/teleservice operation

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties

Area of specialization

• Technical support

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Maternity and parental benefits

Other benefits

• Free parking available
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week