Hôtel Le Germain Québec

Québec, QC

Hôtel Le Germain Québec

Québec, QC

guest services agent - hotel

Québec, QC (view on map)

Posted 22 days ago

Job Description

• Education: No degree, certificate or diploma
• Experience: Experience an asset

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Provide customer service

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Government programs

• Recognized employer

Health benefits

• Dental plan
• Health care plan

Financial benefits

• As per collective agreement
• Work Term: Permanent
• Work Language: French
• Hours: 20 to 30 hours per week