Produce informational materials to increase awareness of services available
Train staff
Answer written and oral inquiries
Assist in the preparation of brochures, reports, newsletters and other material
Gather, research and prepare communications material
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments
Sell merchandise
Explain procedures, risks and benefits to clients
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Screening questions
Do you have experience working in this field?
Do you meet the language requirements listed in the job posting for the position (English or French)?
