iHotel and Conference Centre Red Deer

Red Deer, AB

iHotel and Conference Centre Red Deer

Red Deer, AB

guest services manager

Red Deer, AB (view on map)

Posted 20 days ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 40 hours per week
• Education:
• Expérience:
Education
• College/CEGEP
• or equivalent experience
Work site environment
• Non-smoking
• Air conditioned
Work setting
• Hotel, motel, resort
Tasks
• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Implement marketing activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory
Supervision
• 5-10 people
Computer and technology knowledge
• Central reservation system (CRS)
• MS Office
Security and safety
• Bondable
• Criminal record check
Transportation/travel information
• Valid driver's licence
Work conditions and physical capabilities
• Work under pressure
• Tight deadlines
• Standing for extended periods
Screening questions
• Do you have experience working in this field?
Other
• Use of artificial intelligence
Employment terms options
• Evening
Experience
• 2 years to less than 3 years
Employment terms options
• Flexible hours
• Morning
• On call
• Weekend
Health benefits
• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits
Financial benefits
• Group insurance benefits
Other benefits
• Free parking available