Quality Inn & Conference Centre

Red Deer, AB

Quality Inn & Conference Centre

Red Deer, AB

front desk clerk, hotel

Red Deer, AB (view on map)

Posted 3 days ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 44 hours per week
• Education:
• Expérience:
Education
• Secondary (high) school graduation certificate
• or equivalent experience
Work setting
• Urban area
• Hotel, motel, resort
Tasks
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
Security and safety
• Criminal record check
Work conditions and physical capabilities
• Attention to detail
• Standing for extended periods
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
Screening questions
• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
Employment terms options
• Shift
• On call
Experience
• Experience an asset
Employment terms options
• To be determined
• Weekend
Support for youths
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth