Panda Pod Hotel

Richmond, BC

Panda Pod Hotel

Richmond, BC

hotel front desk clerk

Richmond, BC (view on map)

Posted 6 days ago

Job Description

• Education: Bachelor's degree
• Experience: 3 years to less than 5 years

Work setting

• Hotel laundry

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Screening questions

• Are you available for shift or on-call work?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?
• What is your current field of study?
• Work Term: Permanent
• Work Language: English
• Hours: 12 to 30 hours per week