TMG Product Supplies

Richmond, BC

TMG Product Supplies

Richmond, BC

customer support representative - wholesale

Richmond, BC (view on map)

Posted 2 hours ago

Job Description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years
Tasks
• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
• Assess client's needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Consult with clients after sale to provide ongoing support
• Reach to clients after sale or signed contracts to provide ongoing support
• Resolve product and service related problems
• Troubleshoot problems related to equipment
• Provide customer service
• Address customers' complaints or concerns
Type of product
• Industrial supplies
Computer and technology knowledge
• Shopify
• Zendesk
Work conditions and physical capabilities
• Fast-paced environment
• Attention to detail
Personal suitability
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player
• Flexibility
• Positive attitude
Screening questions
• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week