Prestige Mountain Resort Rossland

Rossland, BC

Prestige Mountain Resort Rossland

Rossland, BC

guest service agent

Rossland, BC (view on map)

Posted 10 hours ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: Will train

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Excellent oral communication
• Organized
• Reliability
• Team player
• Resourcefulness

Health benefits

• Health care plan
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week