Sportdirect.ca

Saint-jean-sur-richelieu, QC

Sportdirect.ca

Saint-jean-sur-richelieu, QC

contact centre agent - customer service

Saint-jean-sur-richelieu, QC (view on map)

Posted 2 days ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Bilingue
• Heures de travail: 40 hours per week
• Education:
• Expérience:
Education
• Secondary (high) school graduation certificate
Work setting
• Private sector
• Retail/wholesale establishment/distribution centre
Tasks
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Perform general office duties
• Receive and log complaints
• Receive payments
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
Area of work experience
• Marketing
Specialization/experience (business sales and services)
• Distribution
Security and safety
• Reference required
Work conditions and physical capabilities
• Attention to detail
Personal suitability
• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner
Screening questions
• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you live near the job location?
Experience
• 1 year to less than 2 years
Employment terms options
• Day
Health benefits
• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits
Financial benefits
• Bonus
• Group insurance benefits
• Life insurance
Long term benefits
• Long-term care insurance
Other benefits
• Free parking available
• On-site amenities
• Other benefits
• Parking available
• Travel insurance