Hotel Le Versailles

Saint-sauveur, QC

Hotel Le Versailles

Saint-sauveur, QC

hotel receptionist

Saint-sauveur, QC (view on map)

Posted 19 hours ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Bilingue
• Heures de travail: 18 to 40 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Hospitality industry
• Urban area
• Hotel, motel, resort
• Remote location
• Spa

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Perform receptionist duties

Computer and technology knowledge

• Word processing software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet
• MS Excel
• MS Word

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you currently a student?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you live near the job location?

Employment terms options

• Evening
• Shift
• Night

Experience

• Will train

Employment terms options

• Day
• Weekend

Financial benefits

• Bonus
• Commission
• Mileage paid

Other benefits

• Free parking available
• On-site housing options
• On-site recreation and activities
• Parking available