Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Provide customer service
Computer and technology knowledge
MAC
Device drivers
Networking software
Networking hardware
Networking security
Intranet
Servers
Desktop applications
File management software
Security software
Project management software
Mac OS
MS Active Directory
MS Office
MS Windows
Wireless networks
Transportation/travel information
Valid driver's licence
Work conditions and physical capabilities
Work under pressure
Manual dexterity
Attention to detail
Combination of sitting, standing, walking
Bending, crouching, kneeling
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Screening questions
Are you authorized to work in Canada?
Do you have experience working in this field?
Experience
7 months to less than 1 year
Financial benefits
Bonus
Mileage paid
Piece work
Other benefits
Free parking available
Learning/training paid by employer
Team building opportunities
Support for persons with disabilities
Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Supports newcomers and/or refugees with foreign credential recognition
Support for youths
Offers on-the-job training tailored to youth
Offers mentorship, coaching and/or networking opportunities for youth
Support for Veterans
Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Support for mature workers
Applies hiring policies that discourage age discrimination
Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Offers mentorship programs that pair members of visible minorities with experienced employees
