Dallx Inc

Scarborough, ON

Dallx Inc

Scarborough, ON

help desk technician

Scarborough, ON (view on map)

Posted 7 days ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Manage incidents

Computer and technology knowledge

• Intranet
• Servers
• MS Office
• MS Windows

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week