The Sidney Pier Hotel & Spa

Sidney, BC

The Sidney Pier Hotel & Spa

Sidney, BC

guest services manager

Sidney, BC (view on map)

Posted 6 hours ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: 3 years to less than 5 years
Tasks
• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking
Personal suitability
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
Health benefits
• Dental plan
• Health care plan
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week