The Bruce Hotel

Stratford, ON

The Bruce Hotel

Stratford, ON

reception clerk - hotel

Stratford, ON (view on map)

Posted 7 hours ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: Will train
Work setting
• Hotel, motel, resort
Tasks
• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
Work conditions and physical capabilities
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Team player
Screening questions
• Are you authorized to work in Canada?
Employment terms options
• Evening
• Morning
Employment terms options
• Weekend
Health benefits
• Health care plan
Financial benefits
• Bonus
• Gratuities
• Night shift premium
• Work Term: Permanent
• Work Language: English
• Hours: 20 to 40 hours per week