True North Management Inc.

Surrey, BC

True North Management Inc.

Surrey, BC

user support technician

Surrey, BC (view on map)

Posted 12 days ago

Job Description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• Experience: 7 months to less than 1 year
• or equivalent experience

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail

Personal suitability

• Efficient interpersonal skills

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Life insurance

Other benefits

• Other benefits
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week