Holiday Inn Sydney- Waterfront

Sydney, NS

Holiday Inn Sydney- Waterfront

Sydney, NS

guest services manager

Sydney, NS (view on map)

Posted 9 days ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 37.5 to 45 hours per week
• Education:
• Expérience:

Education

• College/CEGEP
• or equivalent experience

Work setting

• Hotel, motel, resort

Budgetary responsibility

• $4,000,001 - $8,000,000

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory

Supervision

• 5-10 people

Certificates, licences, memberships, and courses 

• First Aid Certificate
• CPR Certificate

Computer and technology knowledge

• MS Word
• Central reservation system (CRS)
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows
• Google Drive

Security and safety

• Bondable
• Basic security clearance
• Enhanced reliability security clearance
• Confidential security clearance
• Criminal record check

Transportation/travel information

• Valid driver's licence
• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload
• Overtime required

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player

Experience

• 2 years to less than 3 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance
• Pension plan

Other benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Travel insurance