Team Manager, Underwriting Support

Toronto, ON (view on map)

Posted 1 month ago

Job Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

About the role

Reporting to the Operations Leader in Canada, this position is responsible for the management of underwriting support staff in Financial Lines.  The staff roles managed may include any combination of Underwriting Assistant, Sr. Underwriting Assistant Sr. Specialist or Associate Underwriter.    This includes human resource management including coaching, counseling, goal setting and staff development.  Promotes teamwork and collaboration in partnership with underwriting and other functional teams within the company.

• Develops key relationships with the field and home office underwriting leaders to execute the end-to-end underwriting processes.
• Manages a cross-regional team of Underwriting Analysts
• Works closely with underwriters and CoE partners to develop and deliver tailored solutions.
• Assumes an active role in the implementation of the Standard Commercial Underwriting Platform transformation.
• Communicates and collaborates across the organization to provide solutions/recommendations to achieve organizational success.
• Tracks and translates quality, timeliness, productivity, and service delivery requirements into individual, team, and unit metrics.  Recommends how and what performance measurements to collect for performance data.
• Review and manage production and quality control reports and take appropriate action for improved results.
• Ensures compliance with workflows and procedures.
• Review workflows/processes on a semi-annual basis in order to identify process efficiencies.   Document workflow/process changes, train onshore/offshore staff, and implement and monitor change through BAU status.
• Point of contact for Internal Audit; ensuring compliance with internal audit guidelines and assisting with developing responses and action plans in response to audit findings.
• Support any IT development efforts as a subject matter expert.
• Maintains open and effective communication with underwriters in order to foster partnership and teamwork.
• Attends underwriting reviews/operational meetings and reports on operational process changes, regulatory changes, policy booking, policy issuance, or adjustment backlogs.  Captures takeaways and works with the team to create/implement action plans as required.
• Proactively maintains effectiveness when experiencing changes in work responsibilities or environment; adjusts effectively to work within the new structure, process requirements, or culture.
• Keeps underwriting management informed of status and progress of support unit.
• Assists with quality control of the most complex policies.
• Actively manages the team in all aspects, such as hiring, performance management, development, and schedule coordination.
• Collaborates with underwriting on requested individual account service agreements to ensure resources, system capabilities, and time requirements are achievable.
• Manages the day-to-day operations of the support unit.
• Is the first point of escalation for operations or underwriting staff regarding service issues.
• Identifies servicing issues with SS and works with the Operations Manager to document the issue, present it to SS, and follow up through resolution.
• Attend broker or client meetings as requested by underwriting.

What we are looking for:

• Minimum 7 years of related Commercial Insurance experience.

• 3 years of recent, direct team management experience.
• Strong knowledge of program and reinsurance structures.
• Coursework completed towards CPCU, ARM, or other relevant commercial insurance industry designations preferred but not required.
• Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements.
• Appropriate combination of commercial P&C insurance rating, coding, and underwriting assistant skills.
• Strong written and oral communication skills.
• Working knowledge of AIG’s insurance operating systems which are used to rate, code, track and/or issue insurance policies.
• Proactive, independent work ethic with strong time management, problem-solving, and analytical skills.
• Must demonstrate the ability to multitask and work under limited supervision.
• Demonstrated excellent marketing, influencing, negotiating and communication skills in dealing with C-suite leaders.

#LI-PA1

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com.   Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Insurance Company of Canada