Posted 6 days ago
OVERVIEW
We’re on the lookout for a passionate, experienced, and hospitality-focused Assistant General Manager (AGM) to join our leadership team! This role is perfect for someone who thrives in a fast-paced environment, leads by example, and is driven to elevate both team performance and the guest experience.
As AGM, you’ll play a vital role in the day-to-day success of the restaurant — supporting operations, driving service excellence, and developing a high-performing team. We believe great leadership starts with humility and a deep commitment to people, and we’re looking for someone who truly embodies servant leadership. Our team is the heart of our business, and your impact will help shape a culture rooted in respect, growth, and hospitality.
This is one of the top-performing Chop Steakhouse locations in Canada — known not only for its industry-leading results but for its vibrant, high-energy service culture. While our chef-driven, globally inspired menu showcases the best in culinary craftsmanship, it’s our people who bring it to life. Our front-of-house and culinary teams work in unison to create exceptional guest moments, grounded in warmth, detail, and pride.
If you're ready to grow with an industry leader, build lasting team connections, and deliver experiences that make a difference — we’d love to connect.
KEY RESPONSIBILITES:
1. Leadership & Team Management
• Lead, coach, and develop a team of 40+ front-of-house (FOH) staff.
• Mentor and support floor managers and supervisors to ensure strong leadership across all shifts.
• Cultivate a high-performance culture built on service excellence, accountability, and teamwork.
2. Operations & Service Execution
• Oversee daily FOH operations with a strong presence on the floor.
• Manage service flow, guest interactions, and recovery with professionalism and care.
• Coordinate large private dining events with precision and attention to guest needs.
• Maintain service standards and actively participate in training and development programs.
3. Restaurant Systems & Controls
• Handle staff scheduling and labor cost controls to optimize productivity.
• Oversee beverage and wine inventory, ordering, and cost control systems.
• Utilize restaurant management tools such as POS, scheduling platforms, and inventory systems effectively.
4. Guest Experience Leadership
• Champion high-touch hospitality and genuine guest connections.
• Ensure consistency in service standards, staff knowledge, and table touch presence.
• Experience with reservation systems like OpenTable is preferred.
5. Financial & Strategic Contributions
• Assist in managing Profit & Loss statements, budgeting, and achieving financial targets.
• Support goal setting, performance tracking, and local marketing initiatives.
This role offers a direct path to elevate your leadership, operational, and hospitality skills in an environment that values innovation, excellence, and team development. You’ll gain firsthand experience working alongside industry leaders who are committed to shaping the next generation of hospitality professionals — all while contributing to a dynamic, guest-focused culture that consistently delivers outstanding results.
What We’re Looking For
• Experience: 3–5+ years of restaurant management in high-volume or upscale dining.
• Knowledge: Strong understanding of restaurant systems, labor controls, and beverage programs.
• Leadership: Proven success managing large teams
• Service-Driven: A genuine love for hospitality and commitment to guest satisfaction.
• Adaptability: Calm under pressure, highly organized, and detail-oriented.
• Availability: Must have flexibility to work nights, weekends, and holidays.
EXPECTED START DATE: On or around May 2025
JOB TYPE: Full-time, Permanent
REPORTS TO: General Manager
COMPENSATION:
Total Compensation Package: $60,000-$70,000
BENEFITS:
• Group Life Insurance, AD&D, Long term disability.
• Dental Care
• Extended Health Care
• Employee Assistance Plan
• 3 weeks paid vacation.
• Professional Development
Successful candidates will be contacted for an interview.
If you are looking for a job you’re going to love, where you get to grow your skills and work with people who will become your newest friends, you’re in the right spot. Let’s talk!
If you are looking for a job you’re going to love, where you get to grow your skills and work with people who will become your newest friends, you’re in the right spot. Let’s talk!
