Jacobs & Co. Steakhouse

4.3

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

6 reviews

12 Brant St, Toronto, ON

Jacobs & Co. Steakhouse

4.3

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

6 reviews and 4 salaries

12 Brant St, Toronto, ON

Hiring Hosts at Jacobs & Co. Steakhouse

Toronto, Ontario (view on map)

Posted 2 days ago

Job Description

Job Summary:

The Restaurant Host/Hostess is the first point of contact for guests and plays a crucial role in creating a positive and welcoming atmosphere. They are responsible for greeting guests, managing seating arrangements, providing accurate wait times, and ensuring a smooth and efficient flow of service in the front-of-house.

The ideal candidate will be friendly, organized, and possess excellent communication and customer service skills.

Responsibilities

Guest Reception and Seating:

• Warmly greet guests upon arrival with a smile and professional demeanor. 
• Escort guests to their assigned tables promptly and efficiently.
• Present menus and inform guests of any specials or promotions.
• Manage the seating chart to optimize table utilization and minimize wait times.
• Accommodate guest preferences for seating whenever possible.

Waitlist Management:

• Accurately record guest names and party sizes on the waitlist. 
• Provide realistic and courteous estimates of wait times.
• Manage the waiting area, ensuring guests are comfortable.
• Notify guests promptly when their table is ready. 

Communication and Coordination:

• Maintain clear and effective communication with servers, bussers, and management regarding table availability and guest needs.
• Answer phone calls professionally and courteously, taking reservations, providing information, and answering inquiries.
• Relay guest feedback or concerns to the appropriate personnel.

Maintaining the Front-of-House:

• Ensure the reception area and waiting area are clean, organized, and presentable at all times.
• Monitor restrooms and inform staff of any maintenance needs. Assist with light cleaning tasks as needed.

Customer Service:

• Provide exceptional customer service, addressing guest inquiries and resolving minor issues with a positive attitude.
• Anticipate guest needs and proactively offer assistance.
• Thank guests upon departure and invite them to return.

Administrative Tasks:

• Assist with opening and closing duties as assigned.
• May handle basic cash transactions or manage coat check.
• Maintain a thorough knowledge of the restaurant's menu, hours of operation, and policies.

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in a customer service role, preferably in a restaurant or hospitality setting, is an asset.  
• Excellent verbal communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.  
• Positive attitude and a genuine desire to provide excellent customer service.  
• Ability to stand and walk for extended periods.
• Basic computer skills for managing reservations or waitlists (may vary depending on the restaurant's system).

Physical Requirements:

• Ability to stand and walk for long periods.
• Ability to bend, stoop, and reach.
• Ability to lift and carry up to 15-20 pounds occasionally (e.g., menus, supplies).
• Ability to communicate clearly and audibly.

Work Environment:

• Fast-paced restaurant environment.
• May involve working evenings, weekends, and holidays.
• Exposure to varying noise levels.