Posted 3 hours ago
ABOUT THE POSITION
At Lulu Bar Toronto, the Assistant General Manager must be a strategic business partner who is accountable for the overall performance of the business. This individual is responsible with assisting the General Manager for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decisionmaking skills are vital to thriving in this position, and a passion for delivering continual training and coaching is key to team success.
WHO WE ARE
Welcome to the Well! Lulu Bar is an escape from the ordinary. Its welcoming vibe is reminiscent of hidden gems from your last vacation, only better because it’s right here in your own backyard. With a healthy, Pacific-inspired menu, Lulu’s wood-fired food is light and fresh — but heavy on flavour. Lulu Bar’s fare is a tribute to the Pacific Ocean and many of the regions that touch it, with influences from Asia to Hawaii, California to British Columbia. Lulu’s fun, light, and refreshing drink menu is equally well-travelled. Its sake, beer, and creative cocktail offerings will make you feel like you’re far from home — and we like that.
WHAT WE OFFER
• Competitive annual salary + Gratuities
• Paid leave for sick and bereavement
• Professional development financial support
• Duty meals
• Comprehensive extended health and insurance benefits package
• 3 weeks’ vacation
• Cell phone allowance
• Company-wide food & beverage discount & access to frequent local business
discounts/specials
WHAT YOU’LL DO
Lead
• Ensure that all team members are trained to anticipate guests’ needs and all
are made to feel welcome by delivering responsive, friendly, and courteous
service.
• Stay on top of all learning, development and training being administered by
Head Office departments and ensure all necessary team members attend.
• Continually strive to develop and upskill staff in all areas of managerial and
professional development through ongoing training programs and regular
performance feedback.
Execute
• Assist the General Manager in executing operational strategy.
• Quality control - food and beverage are consistently prepared and served
according to the restaurant’s recipes, portioning, preparing, and serving
standards.
• Assist the General Manager to achieve company objectives in sales, service,
quality, appearance of facility and sanitation and cleanliness through training
of employees and creating a positive, productive working environment.
• Work with the Business Development, Events, and Marketing teams to
develop, plan, and carry out restaurant marketing, entertainment bookings,
advertising and promotional activities and campaigns.
Administrate
• Control cash and other receipts by adhering to cash handling and
reconciliation procedures in accordance with policies and procedures.
• Review financial statements and prepare financial reports as required by
Concorde Head Office, undertaking actions to ensure all financial reporting
and operations are compliant with applicable regulatory requirements and
legislation.
• Make recruitment, hiring, onboarding, succession planning and termination
decisions in compliance with the Alberta Human Rights Act and internal
company policies.
• Time management and effective management scheduling; fill in where
needed to ensure the highest guest service standards and efficient operations
but understand that this position is not full-time floor manager plus
administrative responsibilities.
• Ensure all required paperwork, including forms, reports and schedules is
prepared and submitted in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition
through personal inspection and by following the restaurant’s preventative
maintenance schedules.
• Schedule hourly labour as required using anticipated business activity while
ensuring that all positions are staffed as needed and labor cost objectives are
met.
• Execute ad-hoc administrative and operational duties are required.
WHAT YOU HAVE
• 3+ years’ experience with demonstrated success in a comparable role, with 5+
years of overall hospitality experience preferred.
• Extensive wine and cocktail knowledge preferred.
• Well organized with a keen eye for detail and the ability to identify,
analyze, and solve technical and theoretical problems.
• Advanced writing and grammatical proficiency
• Working knowledge of applicable employment related legislation
• Integrity, discretion and judgment with tact and diplomacy on confidential
matters.
• Experience with any payroll, HRMS and/or LMS.
• Comfortable with team delegation and holding others accountable for tasks.
WHO YOU ARE
• Strong focus setting and accomplishing venue priorities.
• Excellent communication skills both written and verbal.
• Takes pride in their work and respects the responsibilities and time of others.
• Knows how to maintain a work life balance that works for them and the
business.
• Leads by example on and off duty.
• Passionate about the hospitality industry.
• Easily builds rapport.
• Has high personal and business ethics driven by an authentic and caring
personality.
• Takes ownership of duties, show initiative, proactive and learns from their
mistakes.
• Positive attitude, great personal hygiene, and a high level of deportment.
• Possess good judgment and a problem-solving mindset.
• Builds up the comradery of their team and inspires teamwork.
• Determination to always improve, doesn’t shy away from difficult
conversations, openly gives, and receives positive and critical feedback well.
Opened in 2024 in The Well, Lulu Bar Toronto serves up a taste of the Pacific. Lulu’s menu pays tribute to the Pacific Ocean and the many regions that touch it, with influences from Asia to Hawaii, California to British Columbia, resulting in light and fresh fare that is heavy of flavour. The welcoming, airy space is reminiscent of that hidden gem spot from your last vacation.
Opened in 2024 in The Well, Lulu Bar Toronto serves up a taste of the Pacific. Lulu’s menu pays tribute to the Pacific Ocean and the many regions that touch it, with influences from Asia to Hawaii, California to British Columbia, resulting in light and fresh fare that is heavy of flavour. The welcoming, airy space is reminiscent of that hidden gem spot from your last vacation.
