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Lead Group Housing Coordinator - Full Time

Sheraton Centre Toronto Hotel


Full-time

Lead Group Housing Coordinator - Full Time

Toronto, Ontario (view on map)

Posted 12 days ago

Posting Date Jan 08, 2020
Job Number 20003074
Job Category Reservations
Location Sheraton Centre Toronto Hotel, 123 Queen St W, Toronto, Ontario, Canada VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Apply Now

Date Available: January 7th, 2020

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Beverly Marinucci

Contact Position: Manager

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About Sheraton Centre Toronto Hotel

Feel empowered by our smart and compelling location in Ontario's capital. Sheraton Centre Toronto Hotel is a four-star hotel within walking distance of parks, corporate offices, clubs and world-class steakhouses. Take the Osgoode subway to CN Tower, our 350-meter landmark with a revolving restaurant in the clouds. Visit City Hall and Nathan Phillips Square with an effortless stroll across Queen Street. Our hotel boasts the largest indoor/outdoor pool in the city and the largest event space in the country, clocking in at more than 130,000 square feet. Join us for healthy breakfast spreads at BnB and cap a long day downtown at Shopsy's, our century-old eatery with tender ribs. Delicious options are available in your hotel room thanks to our in-room dining service. Relax with Sheraton Signature Sleep Experience and appreciate intuitive accommodations such as safes, coffee makers and lighted makeup mirrors. Select suites offer direct access to free full breakfasts at Club Lounge. Get the best in Toronto.


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