SPIN Toronto

461 King St W, Toronto, ON

General Manager

Full Time

General Manager

Toronto, Ontario (view on map)

Posted 4 days ago

$65000-75000/yr + tips
Immediate Start
5 shifts/week required availability
Mornings, Afternoons, Evenings shifts

Job Perks & Benefits

Advancement Opportunities
Comfortable Dress Code
Discounted Staff Meals
Free Staff Meals
Medical/Dental Coverage

Job Description

SPIN Toronto is a 12,000 square foot 'ping pong social club' located in the heart of Downtown Toronto. We have 12 ping pong tables spread out over 2 main rooms and a semi-private lounge. We also have 2 full-service bars, 2 DJ booths, and an extensive catering menu with elevated-street-style fare. SPIN is open 7 days a week and hosts events, group bookings, plus walk-ins of all sizes.

This role in general (and the tasks outlined below in particular), is to oversee the entire operation at SPIN. It will be important to build your team in order to properly accomplish the goals set out after taking this position. This role requires constant monitoring of the business operations, communication, and leadership of the team. Maintaining the Distrikt 461 culture and positive experience for everyone in the building comes before everything else, although specific revenue and expense goals will be targeted each month. You will be relied upon to manage the flow of communication through all levels of management, and to make sure that work is kept efficient, organized, and structured. This net result will be to best maximize the enjoyment for all guests and staff.

- To operate and / or oversee all aspects of the front of house program while acting as the link between all departments, communicating accordingly.
- Be a leader; engaging, motivating, and supporting managers and floor staff at all times.
- Oversee and delegate scheduling of all FOH staff.
- Control and oversee all hiring, training, as well as all discipline of all FOH staff, as needed
- Work with Operations Manager to continue to develop daily and weekly programming.
- Develop ideas and strategies to engage guests and staff while maximizing profits.
- Work with Marketing and Operations Manager to ensure sure all programming is communicated, all assets are managed, and all lead times for promotions are in line.
- Keep an eye on marketing and branding to ensure it is how we want the public to perceive the restaurant and it is in line with our goals/programs.
- Work with Food and Beverage Director and Bar Manager to develop and execute and maintain beer, wine, and cocktail.
- Work closely with all liquor, beer, and wine reps to maintain all existing working relationships while also fostering new ones.
- Responsible for maintaining goals of sales, labour, and liquor costing.
- Responsible for ‘setting the stage for success’; including atmosphere, lights, music, service, and product, at all times. This includes ensuring this is also taken care of by FOH management team on your off days.
- Ensuring staff is prepared for daily service by having all tools needed to do their jobs to the best of their ability. This includes ensuring all information pertaining to food and beverage is readily available and ensuring all training manuals are up to date.
- Assisting all departments (FOH, BOH and support team) as needed while on the floor to ensure the highest standard of service to guests is provided.
- With accounting, oversee weekly tip outs to staff.
- Ensure all invoices are organized for accounting.
- Monitor external inventory companies (Marketman, Results Hospitality) to ensure monthly inventory is being done correctly.
- Oversee DJ bookings + music program.
- Maintain system for booking of all security, ensure needs + expenses are aligned.
- With Operations Manager, create and maintain daily, weekly, monthly and yearly sales goals. This include developing strategies to meet these targets.
- Monitor all discounts, voids, spillage, etc.
- Oversee hourly labour, ensuring that all payroll numbers are accurate.
- Delegate management of all critical systems (POS, inventory, credit card terminals, etc.). This includes ensuring all systems are maintained and kept up to date.
- Organize and moderate management meetings at least once a week.
- Being a key ambassador for Distrikt 461 as a whole, sharing information with management
as it comes.
- Help develop incentive programs for staff within the entire organization, while creating and communicating opportunities to those displaying auxiliary talents and enthusiasm.
- Help foster a positive and safe work environment for both staff and guests.
- Must lead by example with regards to attention to detail, professionalism, cleanliness, efficiency and work ethic.

· Communication
When in doubt, over communicate. The best results come from open dialogue and an understanding of how to best engage with colleagues and guests. Your ability to do this is critical to work at D461. If you are unclear or unsure about something, speak up.

· Trust + Accountability
Trust is earned, and only works if it is shared throughout the team in the same way. We ask that once you sign on, you assume the understanding that those around you are trusting you and you need to trust them to do their work. We must hold ourselves and each other accountable while also supporting each other for success.

· Experience
In taking this position, you are expected to have either performed the same or similar role elsewhere. If not, it is expected that you have built experience in ways which will ensure you will still find success. We insist that by signing on, you are accepting the role as it is presented and you are comfortable with the tasks being asked of you. We do not believe in the ‘fake it until you make it’ ideology. Instead, honest dialogue regarding experience is best to be had prior to accepting the role.


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About SPIN Toronto

SPIN Toronto is looking to hire a Floor Manager! SPIN is a 12,000 square foot ping pong social club located in the heart of Downtown Toronto. The club boasts 12 Olympic-style ping pong tables, 2 DJ booths, 2 full-service bars, an extensive catering menu with elevated street-style fare and can accommodate upwards of 300 guests. We are proud to be a part of a Global team with locations in New York, Chicago, San Francisco, Philadelphia, Seattle, Washington, and Austin. One of the things that makes SPIN unique is the fact that it is a hybrid between a bar and an event space. This means our demographic is always growing and changing, creating an environment that is both fun and stimulating to work and learn in. The kitchen at SPIN is proud to make all dishes using local and sustainable ingredients. Each dish, including all sauces and dips, are made from scratch in-house. The bar menu is carefully curated by our bartending team, made up of hand-crafted cocktails, local craft beer, and wine. At SPIN, we come together to socialize and celebrate play. At our core is the drive to connect through ping pong—a game that transcends age, gender, and boundaries.