W Toronto

90 Bloor St E, Toronto, ON

Venue Planner

Full-Time

Venue Planner

Toronto, Ontario (view on map)

Posted 1 month ago

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Job Description

Posting Date Oct 18, 2021
Job Number 21118951
Job Category Food and Beverage & Culinary
Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP
Brand W Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

JOB SUMMARY 

As a Venue Planner, you will light up each guest’s experience as their first point of contact for their beverage/dining experience. You have a way with words, ensuring a lasting first impression as you prepare and direct them to the best seats in the house. You have a good pulse of your surroundings, always ensuring that even in the most chaotic time, your vibrant personality shines through and that your guests are taken care of. You are not just seating our guests, you are preparing them for what will be an epic beverage/dining experience!

 

Guest Relations

  • Assign and ensure work tasks are completed on time for hourly staff and that they meet appropriate quality standards.
  • Supervise the operation of the venue by communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
  • Responsible for data management and tracking in relation to Covid-19 Protocol.
  • Collaborate with management to formally recognize hourly employees' performance contributions.
  • Perform table check with to ensure guest satisfaction.
  • Assist in the counseling/coaching of hourly employees on work related concerns and issues to ensure satisfaction and productivity.
  • Serve as a departmental role model or mentor to employees.
  • Responsible for managing table assignments, managing of table turns, manage guest communication for future bookings, open table and online reservations.
  • Responsible for escalated problem resolutions with restaurant guests ensuring to listen actively and respond positively to guest questions, concerns, and requests
  • Manage the schedules relating to hourly associates.
  • Direct and manage security assistance as needed.
  • Supervise and participate in daily venue programming as required.
  • Continuously manage the venue inventory by ensuring place settings are available at all times, menus are current, clean and available, and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
  • Manage the venue floor plan by moving and arranging tables, chairs, and settings and organize seating for groups with special needs/request with minimal amount of disturbance to other guests.
  • Welcome and acknowledge each and every guest upon arrival with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible and addressing guest’s needs in a professional and positive manner.
  • Anticipate guests' service needs, by engaging in conversation regarding their stay, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Guide guests through the dining rooms and provide any needed assistance.
  • Thank every guest upon departure, invite them to return, and wish them a fond farewell.
  • Complete any other duties/task as assigned by the management.

 

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

 

General Food and Beverage Services

  • Monitor dining rooms for seating availability, service, safety, and well being of guests.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Notify management of maintenance repairs issues.
  • Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
  • Assist your and other departments when needed to ensure optimum service to guests.

CRITICAL TASKS

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

 

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

 

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 2 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 

 

 

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

 

MINIMUM QUALIFICATIONS & REQUIREMENTS

 

Experience & Certification

  • SMARTSERVE certified
  • Food Handler Certification
  • +2 years serving experience in a fast paced, high volume environment restaurant environment.
  • Previous experience using technology based reservations systems an asset.
  • Intermediate to advance knowledge and use of computer software.

 

Physical Demands
 

  • Stand or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

 

 Psychological/Mental Demands

 

  • Ability to successfully multitask and manage multiple seating requests at the same time.
  • Ability to work successfully in an extremely fast paced and high-volume environment.
  • Ability to work irregular hours that fluctuate in timing as per business demands

 

 

CRITICAL COMPETENCIES Interpersonal Skills

  1. Service Orientation
  2. Work
  1. Relations

 

Communications

  1.  
  2.  
  3. Etiquette Skills

 

Personal Attributes

  1.  
  2. Demeanor
  3.  

 

 

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

Notification to Applicants: W Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


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  • Work Permit
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About W Toronto


Wake up. Stay up. Rock the boardroom. Steal the scene. Then, hit repeat. Say hello to Toronto’s newest and most sought-after hotel destination located in Yorkville, where work is always followed by play. Surrounded by iconic galleries, sophisticated shopping, world-class dining and electric nightlife, our brand-new luxury hotel is an urban oasis of culture and style. Explore what’s New/Next at our live music and DJ series in the Living Room. See and be scene at our dazzling hotel rooftop bar and restaurant. Detox at the FIT® gym and Fuel-up at our ground-floor coffeehouse and restaurant. For business and social events, our Toronto hotel offers everything you need to own the moment. From our city-inspired hotel design to our premium beverages and food, every detail is designed to elevate your Yorkville event. As always, enjoy your time at W Toronto with our signature Whatever/Whenever® service. Soak it in. We’ve got you covered.