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At Your Service Agent - Full Time

Delta Hotels Vancouver Downtown Suites


Full-time

At Your Service Agent - Full Time

Vancouver, British Columbia (view on map)

Posted 15 days ago

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Job Description

Posting Date Feb 12, 2020
Job Number 20020133
Job Category Rooms and Guest Services Operations
Location Delta Hotels Vancouver Downtown Suites, 550 W Hastings St, Vancouver, British Columbia, Canada VIEW ON MAP
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary
 
     Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Delta Hotels Vancouver Downtown Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


Requirements:

  • Work Permit
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About Delta Hotels Vancouver Downtown Suites

Jump into excitement from Delta Hotels Vancouver Downtown Suites. Part of Vancouver's trendy Gastown area, our upscale hotel is steps from Yaletown, Rogers Arena and Vancouver Convention Centre, along with world-class restaurants and art exhibits. During your stay, take advantage of our 24-hour fitness center, full-service business center and free Wi-Fi. Start the day with a locally sourced breakfast before returning for happy hour or dinner with a culinary experience that shines a light on local purveyors. If you're here for a wedding or conference at Simon Fraser University Morris J. Wosk Centre for Dialogue, gather your group in our modern event venues. Live like a local in our spacious suites with views of Vancouver's skyline or harbour, featuring separate bedroom and living areas, mini-fridge and two flat-screen TVs with premium cable and Netflix connectivity. Ask about suites with kitchens and private balconies. Whatever brings you to Canada's pacific province, we provide a luxurious stay in Vancouver.


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