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Guest Services Agent

Delta Hotels Vancouver Downtown Suites


Part-time

Guest Services Agent

Vancouver, British Columbia (view on map)

Posted 8 days ago

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Job Description

Posting Date Feb 14, 2020
Job Number 20021726
Job Category Rooms and Guest Services Operations
Location Delta Hotels Vancouver Downtown Suites, 550 W Hastings St, Vancouver, British Columbia, Canada VIEW ON MAP
Brand Delta Hotels and Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.


Job Summary
 
     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Delta Hotels Vancouver Downtown Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


Requirements:

  • Work Permit
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About Delta Hotels Vancouver Downtown Suites

Jump into excitement from Delta Hotels Vancouver Downtown Suites. Part of Vancouver's trendy Gastown area, our upscale hotel is steps from Yaletown, Rogers Arena and Vancouver Convention Centre, along with world-class restaurants and art exhibits. During your stay, take advantage of our 24-hour fitness center, full-service business center and free Wi-Fi. Start the day with a locally sourced breakfast before returning for happy hour or dinner with a culinary experience that shines a light on local purveyors. If you're here for a wedding or conference at Simon Fraser University Morris J. Wosk Centre for Dialogue, gather your group in our modern event venues. Live like a local in our spacious suites with views of Vancouver's skyline or harbour, featuring separate bedroom and living areas, mini-fridge and two flat-screen TVs with premium cable and Netflix connectivity. Ask about suites with kitchens and private balconies. Whatever brings you to Canada's pacific province, we provide a luxurious stay in Vancouver.


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