Posted 3 hours ago
Overview
We are seeking an experienced, energetic, and motivational General Manager who loves leading a team and creating great guest experiences—someone who thrives in a fast-paced, team-oriented environment while maintaining a positive attitude and a calm, kind demeanor with both guests and staff.
Key Responsibilities
Daily Operations & Leadership
Oversee all front and back-of-house operations, ensuring smooth daily service
Conduct daily shift briefings with FOH /BOH staff (i.e. menu updates, promotions, events)
Manage reservations, walk-ins, private events, and promotions seamlessly
Perform all guest service duties as needed and/or ensure proper delegation of tasks — including order-taking, drink-making, food running, and table clearing
Input and maintain inventory levels in POS (TouchBistro); oversee daily food and beverage stock availability
Team Development & Staff Management
Hold a genuine positive demeanor throughout the shift while motivating and leading the team, leading by example
Hire, train, schedule, and mentor current and future FOH team members
Uphold company service standards, with training focus on a memorable guest experience
Positively impact team morale through daily check-ins and performance coaching
Continuously assess team members performance, skills, and operational effectiveness. Participate in performance management and formal reviews of staff
Handle team conflicts and resolve issues promptly
Maintain daily contact with hourly staff members to assess labour requirements
Beverage & Menu Management
Ensure food and beverages are presented with exceptional level of detail prior to delivering to guests, to ensure brand quality and consistency
Prepare and oversee the quality of beverages including specialty coffees, teas, cocktails, and mocktails
Ensure all beverages are prepared according to SAAN SAAN’s recipes and presentation standards
Collaborate on beverage menu development, including recipe testing, costing, and seasonal changes
Lead ongoing beverage training sessions for FOH team
Ensure liquor service adheres to all Serving It Right regulations
Guest Experience & Brand Standards
Presence on the floor during service periods while supporting staff in the area required
Ensure guests are welcomed and served with warmth, care, and attention to dietary needs
Maintain deep knowledge of all menu items, gluten-free and allergen protocols
Uphold service, cleanliness, and food safety standards at all times
Foster a safe, inclusive, and respectful environment for guests and team members
Address and resolve guest concerns professionally and efficiently
Administrative & Financial Responsibilities
Daily
Daily review and reporting to upper management of sales and labour; actuals vs projections
End of day reporting on reconciliation of cash, floats, and payments, voids, discounts, and promos with full explanation of any large spends or anomalies
Reconcile floats and POS closeouts. Report on sales, labor, discounts, and operational issues
Executes events and promotions to an exemplary level
Manage supplier, orders, invoicing, cost control, and cost reporting
Weekly
Participate in operations review meetings (sales, inventory, events)
Manages inventories; completes weekly beverage inventory counts, inventory orders and production schedules
FOH & BOH schedules
Reviews weekly sales and labour budget targets and can proactively adjust operation standards
Plan and coordinate upcoming events and communicate logistics with BOH
Manage budgets, sales reports, and cost control strategies
Monthly
Assists with recruiting, onboarding, and training new staff
Update and maintain employee records and training documents
Contribute to marketing and promotional strategy and execution
Competencies & Skills
Leadership: Enthusiastic, motivating, and team-oriented with a hands-on leadership style
Guest Experience: Passionate about creating memorable, personalized experiences for every guest
Time Management: Capable of managing competing priorities in a fast-paced environment
Communication: Clear, consistent, and empathetic communicator with staff, guests, and leadership
Problem Solving: Flexible, creative, and calm under pressure when facing challenges, issues, or complaints
Organization: Highly organized with attention to detail and follow-through on operational tasks
Consistency: Sets a professional, reliable example in behavior, communication, and expectations
Qualifications:
Minimum 2 years experience at the management level
Minimum 3 years experience in a full service restaurant
Experience in a new restaurant opening considered an asset
Proficient with POS and scheduling systems (TouchBistro and PUSH preferred)
Have a strong understanding of inventory, cost control, and sales reporting
Are able to physically able to lift 25–40 lbs, stand for long periods, and multitask in a fast-paced setting
Understand and prioritize food safety and allergen protocols
Calm under pressure and bring a positive, kind attitude to the team
Organized, detail-oriented, and comfortable with budgeting and inventory systems
Have Food Safe, WHMIS, and Serving It Right certifications
Schedule
Must be available to work daytime and evening shifts as required by the business
Weekend shifts are mandatory
Why Join Saan Saan Café?
Be part of an innovative and inclusive food culture that celebrates gluten-free dining without compromising flavor or quality.
Work in a lively and supportive team environment that values creativity, passion, and growth.
Competitive pay with tips, as well as opportunities for advancement as we grow.
Enjoy employee discounts and perks, including free drinks and food!
Extended health benefits after Probation period
If you're passionate about great coffee and teas, excellent service, and providing a gluten-free experience like no other, we would love to hear from you. Apply today to become a part of the SAAN SAAN team and help us bring the best of Hong Kong-style café culture to our customers!
At SAAN SAAN, we believe in celebrating and enjoying our meals with loved ones, happily nourishing as many people as possible. We create delicious, nostalgic, gluten free, Hong Kong style cafe comfort foods. Made with fresh and wholesome ingredients, we offer exciting salad bowls, delicious house baked gluten free baos, rice bowls, and amazing plant-based options! Sourcing from local artisans & suppliers, we take pride in supporting our community and strive to build meaningful relationships. Our aim is to have fun, be kind, and connect people with food, which nourishes and brings joy. Come join our family of passionate change makers, committed to preserving the cultural heritage of Vancouver’s Chinatown, serving delicious food, and providing exceptional service to our guests and community!
At SAAN SAAN, we believe in celebrating and enjoying our meals with loved ones, happily nourishing as many people as possible. We create delicious, nostalgic, gluten free, Hong Kong style cafe comfort foods. Made with fresh and wholesome ingredients, we offer exciting salad bowls, delicious house baked gluten free baos, rice bowls, and amazing plant-based options! Sourcing from local artisans & suppliers, we take pride in supporting our community and strive to build meaningful relationships. Our aim is to have fun, be kind, and connect people with food, which nourishes and brings joy. Come join our family of passionate change makers, committed to preserving the cultural heritage of Vancouver’s Chinatown, serving delicious food, and providing exceptional service to our guests and community!
