Posted 2 days ago
Job Title: Assistant General Manager
Location: Sprezzatura – Vancouver, BC
Compensation: $20–$24/hour (based on experience). A salaried role would also be considered.
Schedule: Full-Time | 5 Days/Week | Mix of Opening, Mid, and Closing Shifts
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About Sprezzatura
Sprezzatura is a modern Italian restaurant rooted in tradition and built on passion, precision, and hospitality. We’re proud to serve authentic cuisine in a warm, stylish space with a focus on exceptional service and high standards. We are currently seeking a professional, service-driven Assistant General Manager to support our operations and contribute to our continued success.
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Position Summary
The Assistant General Manager (AGM) plays a key leadership role in ensuring smooth daily operations, strong team performance, and consistently excellent guest experiences. This hands-on role supports the General Manager in managing front-of-house operations, training and leading the team, and maintaining the service standards that define Sprezzatura’s reputation.
Ideal candidates bring a strong background in hospitality, an eye for detail, and a passion for Italian cuisine and culture.
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Core Responsibilities
Guest Experience & Service Standards
• Ensure daily service meets or exceeds operational standards and brand expectations.
• Maintain clean, organized, and well-set dining areas, including bar and private event setups.
• Monitor food and beverage presentation, timing, and quality to ensure consistency.
• Lead pre-shift meetings to align staff on service goals and guest priorities.
• Proactively address and resolve guest concerns with professionalism and urgency.
Regular Guest Relationships
• Build, maintain, and grow relationships with regular guests and local community members.
• Recognize and acknowledge returning guests to create a sense of familiarity and loyalty.
• Work with the GM to identify guest preferences and personalise service wherever possible.
Team Leadership & Development
• Support recruitment, training, and coaching of all front-of-house staff.
• Deliver in-service training sessions and continuous development for servers, bartenders, and hosts.
• Foster a collaborative, respectful, and inclusive workplace culture focused on accountability and support.
• Lead by example during service, setting the tone for professionalism and teamwork.
Operations & Administration
• Oversee daily operations including shift coverage, opening and closing procedures.
• Conduct daily cash-out, tip distribution, and POS reconciliation.
• Manage banking responsibilities such as deposits and end-of-day reporting.
• Monitor and manage labour costs to align with sales targets and productivity goals.
• Collaborate on inventory, ordering, and supply management to ensure readiness for service.
• Ensure full compliance with all health, safety, and liquor laws and regulations.
Events, Marketing & Communication
• Assist with the planning and execution of private events and group reservations.
• Support guest engagement through basic social media activity and in-house promotions.
• Respond to online reviews professionally and constructively when required.
• Contribute to building the restaurant’s presence through word-of-mouth, community ties, and local outreach.
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What We’re Looking For
• Minimum 2 years in a supervisory or management role in a full-service restaurant.
• Strong foundation in Italian cuisine, wine knowledge, and bar operations.
• Ability to lead teams effectively while delivering a great guest experience.
• Knowledge of restaurant systems including POS (we use Lightspeed), scheduling, and reporting tools.
• High attention to detail, emotional intelligence, and conflict-resolution skills.
• Comfortable with a fast-paced environment and open to occasional doubles or extended shifts.
• Willingness to work evenings, weekends, and holidays as needed.
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What We Offer
• Hourly wage: $20–$24/hour (depending on experience)
• A salaried role would also be considered.
• Free staff meals while on shift
• 50% dining discount when visiting with friends and family
• A positive and respectful work culture rooted in hospitality
• Opportunities for career development and advancement
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Requirements
• Must be legally eligible to work in Canada (valid SIN required)
• Valid Serving It Right certification
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Apply Today
If you’re a service-focused leader who thrives in a fast-paced, people-first environment, we’d love to hear from you. Join us at Sprezzatura and help us continue building something special—one guest, one dish, and one shift at a time.
sprez· za· tu· ra | \ sprāt-tsä-ˈtü-rä \
Definition: studied nonchalance : graceful conduct or performance without apparent effort
We are an honest Italian restaurant serving pizza, pasta & roasts in the heart of Mount Pleasant.
Open for dine-in, take out & delivery 7 days a week (lunch & dinner)
sprez· za· tu· ra | \ sprāt-tsä-ˈtü-rä \
Definition: studied nonchalance : graceful conduct or performance without apparent effort
We are an honest Italian restaurant serving pizza, pasta & roasts in the heart of Mount Pleasant.
Open for dine-in, take out & delivery 7 days a week (lunch & dinner)
