Vancouver Foodie Tours

5.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

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5.0

1 review

1592 Johnston St, Vancouver, BC

Vancouver Foodie Tours

5.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

1 review and 1 salary

1592 Johnston St, Vancouver, BC

Guest Experience & Retail Associate (Weekend)

Vancouver, British Columbia (view on map)

Posted 21 days ago

Job Description

Key Responsibilities & Requirements

Visitor Experience & Retail Associate (Weekend + Friday Crossover)

• Act as a welcoming brand ambassador representing both Vancouver Foodie Tours and Granville Island Delivery Co. with professionalism, warmth, and strong hospitality presence
• Serve as an in-person expert on all tour offerings, confidently explaining tour details, pricing, schedules, and inclusions to potential guests
• Provide reservation support and on-the-spot bookings through company systems following training
• Liaise communications to the Sales and Operations teams regarding guest inquiries, booking requests, or complex questions requiring escalation
• Answer incoming phone calls and general inquiries, providing accurate information or redirecting as appropriate
• Support weekend tour operations adjustments on site, including relaying updates to guides, schedule changes, or last-minute guest communications
• Assist with retail sales and POS transactions, including cash handling and basic reconciliation at shift end
• Maintain a clean, organized, and visually appealing retail space, restocking merchandise and updating displays as needed
• Complete administrative and organizational tasks that support the core Monday–Friday team (e.g., spreadsheet updates, basic tracking, filing, inventory counts, preparing materials)
• Participate in a weekly Friday crossover shift to align with the operations team, receive updates, prepare the retail space for the weekend, and maintain consistent brand messaging
• Observe and communicate guest feedback, recurring questions, or operational issues to the management team in a timely manner
• Demonstrate strong communication, problem-solving, and time-management skills while working independently during weekend shifts
• Maintain professionalism, punctuality, and reliability, with the ability to stand for extended periods and engage with high visitor foot traffic