Coast Hotels

Vancouver, BC

Coast Hotels

Vancouver, BC

user support technician

Vancouver, BC (view on map)

Posted 8 days ago

Job Description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years
• or equivalent experience

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week