Holiday Inn Express & Suites Welland

Welland, ON

Holiday Inn Express & Suites Welland

Welland, ON

front desk manager

Welland, ON (view on map)

Posted 5 hours ago

Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 40 to 44 hours per week
• Education: Bachelor's degree
• Experience: 2 years to less than 3 years

Work setting

• Rural area
• Relocation costs covered by employer
• Hotel, motel, resort
• General office

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory
• Co-ordinate, assign and review work
• Requisition materials and supplies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Perform same duties as workers supervised

Supervision

• 5-10 people
• Staff in various areas of responsibility

Certificates, licences, memberships, and courses 

• First Aid Certificate
• CPR Certificate

Computer and technology knowledge

• MS Word
• Mac OS
• PeopleSoft
• Quick Books
• Central reservation system (CRS)
• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows
• Google Drive

Specialization or experience

• Specialized environmental skills and knowledge

Security and safety

• Criminal record check

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player
• Accurate
• Interpersonal awareness
• Dependability
• Judgement
• Organized

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Life insurance
• Mileage paid

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Team building opportunities
• Parking available