Holiday Inn Express & Suites Welland

Welland, ON

Holiday Inn Express & Suites Welland

Welland, ON

front desk manager

Welland, ON (view on map)

Posted 29 days ago

Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 40 to 44 hours per week
• Education: Bachelor's degree
• Experience: 2 years to less than 3 years
Work setting
• Rural area
• Relocation costs covered by employer
• Hotel, motel, resort
• General office
Tasks
• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory
• Co-ordinate, assign and review work
• Requisition materials and supplies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Perform same duties as workers supervised
Supervision
• 5-10 people
• Staff in various areas of responsibility
Certificates, licences, memberships, and courses 
• First Aid Certificate
• CPR Certificate
Computer and technology knowledge
• MS Word
• Mac OS
• PeopleSoft
• Quick Books
• Central reservation system (CRS)
• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows
• Google Drive
Specialization or experience
• Specialized environmental skills and knowledge
Security and safety
• Criminal record check
Transportation/travel information
• Valid driver's licence
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload
Personal suitability
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player
• Accurate
• Interpersonal awareness
• Dependability
• Judgement
• Organized
Screening questions
• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
Employment terms options
• Early morning
• Evening
• Shift
Employment terms options
• Flexible hours
• Morning
• Night
• On call
• Day
• Weekend
Health benefits
• Dental plan
• Health care plan
• Vision care benefits
Financial benefits
• Life insurance
• Mileage paid
Other benefits
• Free parking available
• Learning/training paid by employer
• On-site amenities
• Team building opportunities
• Parking available