Oak Island Resort and Conference Centre

Western Shore, NS

Oak Island Resort and Conference Centre

Western Shore, NS

guest service agent

Western Shore, NS (view on map)

Posted 1 day ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 32 to 40 hours per week
• Education:
• Expérience:
Education
• Secondary (high) school graduation certificate
• or equivalent experience
Work setting
• Hospitality industry
• Hotel, motel, resort
Tasks
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service
Computer and technology knowledge
• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Opera
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness
Screening questions
• Are you authorized to work in Canada?
• Are you currently a student?
• Do you live near the job location?
Experience
• 1 to less than 7 months
Health benefits
• Dental plan
• Health care plan
• Vision care benefits
Financial benefits
• Group insurance benefits
• Registered Retirement Savings Plan (RRSP)