Oak Island Resort and Conference Centre

Western Shore, NS

Oak Island Resort and Conference Centre

Western Shore, NS

guest service agent

Western Shore, NS (view on map)

Posted 23 hours ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 32 to 40 hours per week
• Education:
• Expérience:
Education
• Secondary (high) school graduation certificate
• or equivalent experience
Work setting
• Hospitality industry
• Hotel, motel, resort
Tasks
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service
Computer and technology knowledge
• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Opera
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness
Screening questions
• Are you authorized to work in Canada?
• Are you currently a student?
• Do you live near the job location?
Experience
• 1 to less than 7 months
Health benefits
• Dental plan
• Health care plan
• Vision care benefits
Financial benefits
• Group insurance benefits
• Registered Retirement Savings Plan (RRSP)