Whistler Reception & Property Care

Whistler, BC

Whistler Reception & Property Care

Whistler, BC

guest service supervisor

Whistler, BC (view on map)

Posted 23 days ago

Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 80 hours bi-weekly
• Education: Secondary (high) school graduation certificate
• Experience: 5 years or more
Tasks
• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Supervise support staff
• Schedule and confirm appointments
• Respond to complaints of guests
• Register arriving guests and assign rooms
• Provide job training and support
• Process guests' departures, calculate charges and receive payments
• Prepare monthly statements
• Perform basic bookkeeping tasks
• Enforce policies and procedures
• Co-ordinate recreation activities
• Carry out administrative and clerical activities (record keeping, scheduling etc.)
• Book appointments
• Attend to guests' requests for extra supplies or other items
• Answer electronic enquiries
• Calculate daily/shift payments received and reconcile with total sales
• Complete onboard and other logs
• Schedule activities
• Explain procedures
• Assist with record management
Supervision
• 16-20 people
• Staff in various areas of responsibility
• Customer service clerk
Computer and technology knowledge
• MS Outlook
• Quick Books
• Sage Accounting Software
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Large workload
• Standing for extended periods
• Tight deadlines
• Work under pressure
Personal suitability
• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player
Screening questions
• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you live near the job location?
• Do you meet the language requirements listed in the job posting for the position (English or French)?
Employment terms options
• Evening
• Flexible hours
• Morning
Employment terms options
• Night
• On call
• Day
• Weekend
• Overtime available
Health benefits
• Health care plan
Other benefits
• Free parking available
• Learning/training paid by employer
• Other benefits
• Team building opportunities
• Wellness program