Air North, Yukon's Airline

Whitehorse, YT

Air North, Yukon's Airline

Whitehorse, YT

airline reservation agent

Whitehorse, YT (view on map)

Posted 17 days ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

Tasks

• Answer telephone and relay telephone calls and messages
• Help customers plan travel time and routes
• Make, cancel and change flight reservations
• Prepare and issue tickets and receipts
• Process money, cheques and credit/debit card payments
• Provide customer service
• Work with minimal supervision
• Train or assist in the training of other workers

Certificates, licences, memberships, and courses 

• Call Centre Training
• Reservations Training Course

Type of experience

• Airline reservation
• Call centre
• Travel agency

Personal suitability

• Client focus
• Efficient interpersonal skills
• Interpersonal awareness
• Organized
• Reliability
• Team player

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Life insurance

Other benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Parking available
• Work Term: Permanent
• Work Language: English
• Hours: 35 to 40 hours per week