Mt Sima Alpine Adventure Park

Whitehorse, YT

Mt Sima Alpine Adventure Park

Whitehorse, YT

guest services agent - hotel

Whitehorse, YT (view on map)

Posted 9 days ago

Job Description

• Work Term: Permanent
• Work Language: French
• Hours: 35 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years
• or equivalent experience

Work setting

• Hospitality industry
• Rural area

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Word processing software
• Database software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Specialization or experience

• Specialized environmental skills and knowledge

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Screening questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?