Sternwheeler Hotel & Conference Centre

Whitehorse, YT

Sternwheeler Hotel & Conference Centre

Whitehorse, YT

front desk clerk, hotel

Whitehorse, YT (view on map)

Posted 3 days ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 37.5 to 40 hours per week
• Education:
• Expérience:
Education
• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• or equivalent experience
Work setting
• Hospitality industry
• Hotel, motel, resort
Tasks
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Perform light housekeeping and cleaning duties
• Provide customer service
Computer and technology knowledge
• Multi-line switchboard
• Word processing software
• Database software
• Central reservation system (CRS)
• Spreadsheet
• Internet
Security and safety
• Criminal record check
Transportation/travel information
• Own transportation
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness
Screening questions
• Are you available for shift or on-call work?
• Do you have experience working in this field?
Employment terms options
• Early morning
Experience
• 7 months to less than 1 year
Employment terms options
• Evening
• Shift
• Morning
• Night
• On call
• Day
• Weekend
• Overtime available
Health benefits
• Dental plan
• Health care plan
• Vision care benefits